Frequently Asked Questions

Embedded (15)

The current Openbrick-E family is based on the VIA C7 (3v700d, cv700a and cv763a systemboards), the Intel Celeron-M (ci852a systemboard) and the Intel Core2Duo (ci945 systemboard).

3i270d (3)
Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

3v700d-vr (3)
Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

cv700a (3)

The CV700A system has a VIA C7 CPU and three (3) Ethernet LAN and a mini-PCI socket, suitable for networking applications.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

cv763a (3)

The CV763A system has a VIA C7 CPU and four (4) Ethernet LAN, two (2) PCMCIA, one (1) PCI expansion socket and a mini-PCI socket, suitable for networking applications.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Headless Embedded (12)

Headless systems are similar to its OpenBrick brothers, except they don't have input/output facility: NO VGA, NO PS/2 port for keyboard/mouse. The main feature of a particular case is still its heat dissipation capacity, which limits the maximum fanless CPU speed. The 1u server does have a CPU fan, and sometimes case fans.

3v700d-cr (3)
Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

cv702a (3)

The CV702A system has a VIA C7 CPU and three (3) Ethernet LAN and a mini-PCI socket, suitable for networking applications. It does not have I/O ports for display, keyboard or mouse.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

cv763b (3)

The CV763B system has a VIA C7 CPU and four (4) Ethernet LAN, two (2) PCMCIA, one (1) PCI expansion socket and a mini-PCI socket, suitable for networking applications. It does not have I/O ports for display, keyboard or mouse.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Network Appliances (11)

Hacom offers pre-loaded Network Appliances running a variety of open-source networking software, such as IPCop , pfSense , and m0n0wall.

pfSense (4)

pfSense is a FreeBSD system designed specifically for firewalls and VPN gateways. Hacom offers four groups of commercially packaged pfSense systems in the order of increasing performance, respectively: Phoenix, Mercury, Mars and Jupiter.

Question: How do I access the pfSense router from outside?
How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!
Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

IPCop (2)

IPCop is a Linux distribution designed specifically for firewalls and VPN gateways.

Question: Can I backup the configuration to a memory stick?
Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Question: We recently purchased 2 ipcop systems from you. I need to know which color is assigned to what nic port on the back?
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

Question: How do I access the pfSense router from outside?
How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!
Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Question: We recently purchased 2 ipcop systems from you. I need to know which color is assigned to what nic port on the back?
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

linux (4)
ipcop (2)
Question: Can I backup the configuration to a memory stick?
Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Question: We recently purchased 2 ipcop systems from you. I need to know which color is assigned to what nic port on the back?
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

Question: Can I backup the configuration to a memory stick?
Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Question: We recently purchased 2 ipcop systems from you. I need to know which color is assigned to what nic port on the back?
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

freebsd (8)
pfsense (4)
Question: How do I access the pfSense router from outside?
How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!
Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Question: How do I access the pfSense router from outside?
How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!
Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Configuration (1)
Question: How do I save my the content of my shopping cart for later purchase?
Answer:

The content of the shopping cart lasts about 4 hours for anonymous users or visitors.

For authenticated users or who have logged in, the content remains in the shopping cart for at least six month.

However, during the checkout, it will be checked again the actual inventory and may become out of stock, and not available.

Hardware (4)
Question: I can't install pfSense on a SATA drive!
When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Question: I can't install pfSense on a IDE drive!
When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?
Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Question: Where are your systems with Gigabit Ethernet?
Answer:

Except for systems based on the 3V700D mainboard, mainly the UNO and the Brik, all of our other systems have the GIGABIT Ethernet options.

Question: When I turn on my OpenBrick, I hear beeping sound and nothing happens. What is going on?
Answer:

It is a memory problem. Check to make sure that you have a memory stick installed in the system.

If you have installed the correct spec memory, swap with another good stick of memory to see if it fixes it.

If it does not help after swapping memory around, the next step is to clear the CMOS setting. Please check with the user's manual of the systemboard: i.e. cv700a, cv763a or ci852a, for the location of the CMOS data jumper. Follow the instruction there for the correct procedure.

If it still does not work, contact us for an RMA.

Software (3)
Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"
The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?
Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Question: Can I backup the configuration to a memory stick?
Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Question: We recently purchased 2 ipcop systems from you. I need to know which color is assigned to what nic port on the back?
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.