Frequently Asked Questions

linux (4)

ipcop (2)

Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

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Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

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Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Taxonomy upgrade extras: 
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

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freebsd (8)

pfsense (4)

Question: How do I access the pfSense router from outside?

How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!

Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

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Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"

The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?

Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

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Question: I can't install pfSense on a SATA drive!

When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

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Question: I can't install pfSense on a IDE drive!

When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

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Question: How do I access the pfSense router from outside?

How do I access the pfSense router from outside? I remove all of the firewall rules on the WAN interface. I still can't ping or access the WebGUI!

Answer:

You will need to add a firewall rule to the WAN interface allowing access from an external source. By design, pfSense is supposed to work correctly with minimal configuration. The WAN interface is protected by firewall rules that are not visible from the WebGUI. Allowing external access is a security risk, which requires the admin to understand before proceeding with the decision.

Taxonomy upgrade extras: 
Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"

The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?

Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Taxonomy upgrade extras: 
Question: I can't install pfSense on a SATA drive!

When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Taxonomy upgrade extras: 
Question: I can't install pfSense on a IDE drive!

When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

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hardware (2)

Answer:

It was reported that the Phoenix Uno pfSense appliance is much hotter than the Phoenix OpenBrick-E appliance. We decided to measure the temperatures. Following is a discussion of what we found.

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Answer:

Hacom has been carried the OpenBrick-E products since 2002. The Lex Neo and Lex Twister were added to our catalog between around 2004 and 2005. It is planned to discontinue them in 2011. We have decided to move them into the Legacy Products section. It means that we will no longer maintain a current inventory for them. We can still provide them for OEM and volume orders until end of 2012.

Following are the legacy products as of November 22, 2010:

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Answer:

The content of the shopping cart lasts about 4 hours for anonymous users or visitors.

For authenticated users or who have logged in, the content remains in the shopping cart for at least six month.

However, during the checkout, it will be checked again the actual inventory and may become out of stock, and not available.

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Hardware (7)

Answer:

It was reported that the Phoenix Uno pfSense appliance is much hotter than the Phoenix OpenBrick-E appliance. We decided to measure the temperatures. Following is a discussion of what we found.

Taxonomy upgrade extras: 
Answer:

Hacom has been carried the OpenBrick-E products since 2002. The Lex Neo and Lex Twister were added to our catalog between around 2004 and 2005. It is planned to discontinue them in 2011. We have decided to move them into the Legacy Products section. It means that we will no longer maintain a current inventory for them. We can still provide them for OEM and volume orders until end of 2012.

Following are the legacy products as of November 22, 2010:

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Question: Do you have any documentation, bios updates, etc available for legacy products?

Do you have any documentation, bios updates, etc available for legacy products? My company is using an older OpenBrick (inherited from my predecessor) based on the CV860 platform, and I can find no information on it on your website.

Question: I can't install pfSense on a SATA drive!

When I install pfSense on an SATA hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Make sure that the SATA dive is a SATA-1 (1.5Gb/s) drive. Then, please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

Technical details

There are actually two different problems:

Taxonomy upgrade extras: 
Question: I can't install pfSense on a IDE drive!

When I install pfSense on an EIDE hard drive from the pfSense LiveCD, it is completed. However, during the boot up from the hard drive, pfSense reports DMA errors and fails to come up. How do I fix it? Or what hard drive should I get to ensure there is no compatibility problems?

Answer:

Please use our pfSense CD image to install. The image can be found at the following URL (for version 1.2.3):

http://support.hacom.net/pub/pfsense/pfHacom-1.2.3.iso

Contact technical support if it does not work.

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Answer:

Except for systems based on the 3V700D mainboard, mainly the UNO and the Brik, all of our other systems have the GIGABIT Ethernet options.

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Answer:

It is a memory problem. Check to make sure that you have a memory stick installed in the system.

If you have installed the correct spec memory, swap with another good stick of memory to see if it fixes it.

If it does not help after swapping memory around, the next step is to clear the CMOS setting. Please check with the user's manual of the systemboard: i.e. cv700a, cv763a or ci852a, for the location of the CMOS data jumper. Follow the instruction there for the correct procedure.

If it still does not work, contact us for an RMA.

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Software (3)

Question: "acpi_tz0: _TMP value is absurd ignored (-269.7C)"

The pfSense firewall is reporting "acpi_tz0: _TMP value is absurd ignored (-269.7C)." How do I fix this problem?

Answer:

The error message: "acpi_tz0: _TMP value is absurd ignored (-269.7C)", shows up and clutters the console starting from pfSense version 1.2.1. It is harmless. Current releases of FreeBSD chooses not to ignore some of the ACPI mis-implementation and reports them as such.

There are two ways to stop the error messages:

Taxonomy upgrade extras: 
Answer:

Yes, you can back up the configuration to a USB key. Please check the
following URL for the correct procedure:

http://www.ipcop.org/1.4.0/en/admin/html/system.html#backup

Taxonomy upgrade extras: 
Answer:

If you look at the back of the 1u server cv700a3r10, the Ethernet ports are numbered from left to right as Eth0, Eth1, and Eth2.

By default, Eth0 is GREEN, Eth1 is ORANGE, and Eth2 is RED. Or from left to right: GREEN, ORANGE, RED.

You can change the default setup through the console.

Taxonomy upgrade extras: